Pivotage Consulting

Digital Channel Manager

April 29, 2023
Pivotage Consulting
Posted 1 year ago

Our Client, a reputable tech-based Microfinance Bank, with a focus
on providing financial access to everyone by empowering individuals with access to credit and
seamless payments solutions for effective financial management in an emerging market is looking
to hire an experienced and result-driven Digital Channel Manager to join its team.

Job Title: Digital Channel Manager
Job Type: Full Time
Location: Lagos, Nigeria
Work Mode: Onsite

The Digital Channel Manager supports Chief Digital Channels Executive in the overall digital
strategy and transformation plan of FCL alongside collaboration with the Fintech team, strategy
(Business Development), Digital Marketing, Information Technology business, client delivery,
partner relationships, and product operations of the company.

The Role
Reporting to the Chief Digital Channel Executive, you will be responsible for:

  • Responsible for defining a clear channel strategy and a channel evolution roadmap
    considering global/local trends, business needs, customer experience and the overall digital
    bank vision
  • Responsible for managing the business development/analysis and service design of CRs &
    projects on the assigned digital channels
  • Responsible for defining an attractive value proposition to improve the experience and
    performance of the assigned digital channels through new products, services & technology
  • Executing the day-to-day operations related to the assigned digital channels, including the
    system sustainability, channel performance & channel quality
  • Ensure to work closely with the marketing team to plan and execute the campaigns related
    to the assigned digital channels
  • Responsible for achieving and measuring ROI on all digital projects invested into
  • Responsible for managing the overall delivery of the assigned Digital channel portfolio, as
    defined by the digital roadmap within the required standards
  • Ensure the alignment & synergy between the delivery planning of CRs/Projects & the
    achievement of the defined KPIs
  • Ensure to work closely with the scrum master and agile team, and to follow the agile
    standards & methodology as directed
  • Responsible for managing the channel processes & the alignment with stakeholders
    including compliance and SAMA to obtain the required approvals
    Ideal Candidate Profile
  • Bachelor’s degree from a University in a related field, master’s degree or MBA is also
    recommended with relevant professional qualification.
  • Minimum of 6 years of demonstrated experience is required in Fintech companies with the
    ability to develop business strategy for the line of business.
  • Business and Sales oriented mindset to drive performance
  • Strong leadership skills with the ability to inspire a complex team to action through their
  • Formulates effective new ideas and innovative strategies for product development,
    marketing, branding, or business opportunities
  • Financial and operational knowledge, as well as knowledge of banking and payments
    regulations, policy and procedures that affect the company
  • Data driven and analytical approach
  • Smart professional who loves technology and who lives to innovate and deliver disruptive
    technologies into the market
  • Truly customer-centered thinking with a passion to deliver the best possible service
    standards to customers
  • Relentless ambition to innovate and a proven track-record of bringing new products to
    market, building lasting and profitable partnerships
  • Great communication skills with an ability to think outside the box
  • Collaborative with intrinsic understanding of the power of working as a team
  • Passion for understanding our market, product, and technology
  • Method of Application
    Interested candidates should send their CV’s to: recruitment@pivotageconsulting.com
    using the Job Title (Digital Channel Manager) as the subject of your application or Click Here to apply

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