Customer Relationship Officer

Our Client, a reputable organization that offers a wide range of
integrated payment solutions is looking to hire a Customer Relationship Officer

PO/1601/CRO
Job Title: Customer Relationship Officer
Job Type: Full Time
Location: Lagos, Nigeria
Work Mode: Onsite

JOB SUMMARY:
He/she will be tasked with the duty of responding to complaints from customers who purchase goods
or services from the organization. They strive to increase the organization’s overall customer
satisfaction scores while also resolving specific client complaints.

JOB RESPONSIBILITIES:

• Must be able to establishing and maintaining profitable connections with important clients.
• Must respond quickly and effectively to client issues.
• Must keep clients informed about the newest products that will help make more sales.
• Must be able to make strategic plans with organization managers.
• Increasing consumer base through cross- and up-selling.
• Identifying and meeting the main demands of each unique customer.
• Conducting business reviews using CRM programs.
• Knowing your competition and strategizing accordingly.
• Must always provide constructive feedback on sales, effectiveness of promotions, customers,
  product and service launches as well as store activities and trends
• 
  JOB REQUIREMENTS:
• Bsc degree in Business administration, Marketing or a related field.
• Minimum of 3 years’ experience.
• Must have excellent interpersonal and communication skills.
• Must be proficient in all Microsoft office suites.
• Must possess superior product knowledge.
• Must be a team player
• Should at all times maintain a positive attitude focused on customer satisfaction.
• 
  METHOD OF APPLICATION
  Using the role CUSTOMER RELATIONSHIP OFFICER as the subject of your application, kindly
  send your CV only to recruitment@pivotageconsulting.com (Please ensure CVs are in MS Word
  format only)