Pivotage Consulting deployed a structured, evidence-based, and data-driven methodology to conduct a comprehensive workforce assessment across the organization. Leveraging data from the Integrated Payroll and Personnel Information System (IPPIS), we verified personnel records and supporting documentation to enhance the accuracy, integrity, and consistency of workforce data.

Through this exercise, we successfully validated staff records, identified active and inactive personnel, reconciled data discrepancies, and established a more reliable workforce database to support informed decision-making.

In addition, we conducted a comprehensive personnel audit and skills gap assessment to evaluate the competencies, capacity, and readiness of the workforce against current and future organizational requirements. The assessment revealed critical capability gaps, including the need to strengthen change management competencies among civil servants to support ongoing public sector reforms and transformation initiatives.

To address this gap, we designed and delivered targeted change management training programmes aimed at equipping civil servants with the knowledge, skills, and mindset required to effectively navigate organizational change, drive adoption of new processes, and improve service delivery outcomes.

The combined interventions provided the Office with actionable insights and strategic recommendations to support workforce planning, talent development, succession management, and overall organizational