Job Brief:
- The Verification Officer is responsible for overseeing verification and validation processes for clients, ensuring compliance with regulatory and organizational standards. This role also includes managing a verification portal, coordinating portal-related activities, ensuring accurate and timely data management, and facilitating its effective use.
- The ideal candidate will work closely with cross-functional teams to optimize verification workflows and ensure the integrity of the portal system.
Functions & Responsibilities:
- Conduct comprehensive background checks on candidates, including criminal history, academic check and previous employer verification.
- Maintain a comprehensive and secure record of all verification activities and ensure adherence to documentation standards.
- Oversee the operation and maintenance of the verification portal, ensuring it functions as an effective tool for managing verification data and processes (GAPCOT).
- Manage user access, troubleshoot issues, and maintain the security and integrity of the portal.
- Collaborate with IT or third-party developers to update or enhance the portal’s functionality based on user feedback or business requirements.
- Develop and generate reports from the portal to provide insights to senior management and stakeholders on verification performance, compliance, and areas for improvement.
- Lead and manage the background check team, ensuring consistent and thorough screening practices.
- Coordinate with cross-functional teams to ensure verification and portal processes run smoothly.
- Design and implement background check policies, procedures, and workflows.
- Identify opportunities for process improvements, including automation or technological solutions to increase efficiency and accuracy.
- Investigate discrepancies or issues found during the background check process and determine appropriate resolutions.
Qualifications and Skills:
- Bachelor’s degree in any relevant or related field.
- 3 – 4 years cognate experience.
- Excellent organizational skills and attention to detail.
- Ability to handle multiple tasks and prioritize workload in a fast-paced environment.
- Excellent leadership and communication skills, with the ability to inspire and influence cross-functional teams and stakeholders.
